You will hear a conversation between a customer service agent of a laptop company and a man who is bringing his laptop in for repair.
First, take some time to look at questions 1 to 5. Then listen carefully and answer questions 1 to 5.
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Questions:
Question 1: What are the two main folders on John's laptop that contain important documents and photos?
Question 2: How long did the diagnostic process take for John's laptop?
Question 3: What was the identified issue with John's laptop?
Question 4: How long does Sarah estimate it will take to complete the repair and have John's laptop ready for collection?
Question 5: What information does John need to provide when he comes to collect his laptop after the repair is complete?
Answers:
Question 1: What are the two main folders on John's laptop that contain important documents and photos?
Answer: Documents and Pictures
Reasoning: John mentions that most of his important documents and photos are in the "Documents" folder and the "Pictures" folder.
Question 2: How long did the diagnostic process take for John's laptop?
Answer: 30 to 60 minutes
Reasoning: According to Sarah, the diagnostic process takes between 30 to 60 minutes depending on the issue.
Question 3: What was the identified issue with John's laptop?
Answer: A hardware issue with the hard drive
Reasoning: Sarah informs John that the diagnostic tests revealed a hardware issue with the laptop's hard drive, which was causing the slow performance and freezing.
Question 4: How long does Sarah estimate it will take to complete the repair and have John's laptop ready for collection?
Answer: Up to 24 hours
Reasoning: Sarah estimates John's laptop will be ready for collection within 24 hours depending on the availability of the replacement part.
Question 5: What information does John need to provide when he comes to collect his laptop after the repair is complete?
Answer: The ticket number
Reasoning: Sarah gives John a copy of the service ticket number and asks him to keep it safe, as he will need to provide it when collecting his laptop after the repair.